Terms of service

These terms govern your use of Normiq (the "Service"), provided by Abiton Ventures AB. Normiq is a business-to-business compliance platform. By signing up or using the Service on behalf of an organisation, you agree to these terms. If you do not agree, do not use the Service.

1. Parties and acceptance

The Service is provided by Abiton Ventures AB (559576-3797), a Swedish aktiebolag registered in Sweden (registered office and organisation number available on request at support@normiq.eu). These terms form a binding agreement between Abiton Ventures AB ("we", "us") and the organisation whose personnel sign up for or use the Service ("Customer", "you"). The Service is offered to businesses and public-sector organisations only. We do not enter into consumer contracts.

2. What the Service does (and does not) do

Normiq helps organisations prepare for obligations under the EU AI Act (Regulation (EU) 2024/1689) and related EU legislation. The Service uses AI to generate draft risk classifications, compliance document templates, and learning content. It is a platform to support your work — not a substitute for qualified legal counsel.

Normiq is not a law firm, does not provide legal advice, and is not a regulatory authority. Nothing generated or displayed by the Service constitutes a legally binding compliance determination.

Normiq is itself an AI-enabled tool. Under Article 6(3)(d) of Regulation (EU) 2024/1689, an AI system that performs a preparatory task to an assessment relevant for the use cases listed in Annex III is not classified as high-risk. The Service prepares draft risk classifications, draft compliance documents, and draft learning content; the substantive determination is made by a named user of your organisation who explicitly accepts each draft. The Service does not take any consequential decision about a natural person, does not produce a binding compliance determination, and does not perform automated decision-making within the meaning of Article 22 GDPR.

3. Accounts, trial, and subscription

New customers begin with a 14-day trial that requires a valid payment method at sign-up. Unless you cancel before the trial ends, the subscription automatically converts to a paid plan at the rate you selected (Starter or Pro, monthly or annual). You may cancel at any time from the Settings page; cancellation takes effect at the end of the current billing period.

Payments are processed by Stripe Payments Europe Ltd (Ireland). We store Stripe customer and subscription identifiers only — we never store card numbers or bank details on our own systems.

4. AI-generated output: drafts until you accept

All AI-generated outputs — including risk classifications, compliance suggestions, generated documents, and learning content — are drafts. No output is treated as "cleared" or "compliant" until a named user of your organisation has explicitly accepted it inside the Service. That acceptance is recorded with a timestamp and the accepting user's identity.

You — not Abiton Ventures AB — are responsible for the EU AI Act compliance of your own AI systems. We do not warrant that AI-generated classifications are correct, complete, current, or suitable for any particular regulatory purpose. You remain solely responsible for engaging qualified legal counsel where a binding compliance determination is required.

5. Customer data and intellectual property

You own the content you put into the Service. You grant Abiton Ventures AB a limited, non-exclusive licence to host, process, and display that content solely to operate the Service for you. We do not use your content to train AI models, and we do not send it to third parties except the processors listed in the Privacy policy, each acting under a data processing agreement.

Abiton Ventures AB retains all rights in the Service itself, including its software, design, and documentation.

6. Acceptable use

You will not use the Service to break the law, infringe third-party rights, or undermine its integrity. Specifically, you will not: circumvent rate limits or quotas; reverse-engineer, scrape, or resell the Service; submit content you do not have the right to submit; or use the Service to build a competing product.

7. Availability and warranties

The Service is provided on an "as is" and "as available" basis. No uptime service-level agreement applies at the current plans. We disclaim all implied warranties to the maximum extent permitted by applicable law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of liability

To the maximum extent permitted by applicable law, Abiton Ventures AB's total aggregate liability arising out of or related to the Service, whether in contract, tort, or otherwise, is capped at the fees actually paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim. In no event will Abiton Ventures AB be liable for indirect, incidental, consequential, special, or punitive damages, loss of profits, loss of revenue, loss of business, or loss or corruption of data, however caused.

Because the Service is offered to businesses only, consumer protection rules that cannot be excluded by agreement do not apply to this contract.

9. Indemnification

You will defend and indemnify Abiton Ventures AB against third-party claims arising from your use of the Service in breach of these terms or in violation of applicable law, including claims that your content or your AI systems infringe a third party's rights or contravene a regulatory requirement.

10. Term and termination

You may cancel your subscription at any time from the Settings page. We may terminate or suspend the Service for material breach of these terms with 30 days' written notice (or immediately in case of abuse, security risk, or fraud). On termination, you have 30 days to export your data via the self-serve endpoints described in the Privacy policy, after which remaining data is permanently deleted.

11. Changes to these terms

We may update these terms from time to time. Material changes will be announced by email to the billing contact at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

12. Governing law and disputes

These terms are governed by the laws of Sweden, excluding conflict of laws rules. Any dispute arising out of or related to these terms or the Service will be resolved exclusively by the Gothenburg District Court (Göteborgs Tingsrätt) as the court of first instance.

13. Contact

Questions about these terms? Write to support@normiq.eu. For privacy-specific requests, use privacy@normiq.eu.